Taking the helm of one of the largest utility companies in the United States, Patti Poppe shares what it means to lead in the face of unspeakable tragedy—and at the forefront of a global crisis. Hear why she values perseverance over perfection and what she believes brings out the best in an organization.

From World 50, this is The Moment—where we explore the pivotal moments that changed the lives and careers of the world’s leading CEOs and defined their leadership journeys.