The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
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The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
The shift in Customer Success approach to drive customer outcomes
The Modern SaaS Podcast
4 minutes 10 seconds
3 years ago
The shift in Customer Success approach to drive customer outcomes
In this episode, Shrenik Mhatre (Senior Manager, Customer Success Architects, VMware) and Mark Stagi (VP of Customer Success, Avoma) discuss the shift in the customer success approach to drive customer outcomes.
➡️ Key Points covered
00:00 - Intro
00:48 - The change in Customer Success focus in the last couple of years
01:05 - The shift from reactive and feature focused CS to customer's outcomes
02:28 - The struggle in making the shift
➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast
➡️ Related resource
https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success
The Modern SaaS Podcast
The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
