The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
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The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
Should Customer Success Ops be under Customer Success or RevOps?
The Modern SaaS Podcast
7 minutes 2 seconds
3 years ago
Should Customer Success Ops be under Customer Success or RevOps?
In this episode, Naquiyah Cash (Gainsight Admin and CS Ops Consultant, Zywave) and Mark Stagi (VP of Customer Success, Avoma) discuss who is best positioned to own CS Ops.
➡️ Key Points covered
00:52 - It's not just about implementation, but about the process, enablement and strategy
02:16 - Should CS Ops sit within CS or RevOps or overall Ops?
05:10 - The key takeaway from Gainsight Pulse
➡️ The Modern SaaS Podcast
Take a look at our other podcast episodes - https://www.avoma.com/podcast
➡️ Related resource
https://www.avoma.com/blog/should-you-charge-a-fee-for-customer-success
The Modern SaaS Podcast
The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
