The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
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The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
Driving the right curiosity behavior with data for CSMs
The Modern SaaS Podcast
32 minutes 17 seconds
2 years ago
Driving the right curiosity behavior with data for CSMs
In this episode, Mark Stagi (VP of Customer Success, Avoma) and Yaag discuss how to drive the right curiosity behavior with data for CSMs. Mark shares his experience on the do's and don'ts in QBRs and check-in meetings,
how to make it valuable and relevant to the customer, and a lot more.
➡️ Key Points covered
00:00 - Intro
01:31 - Curiosity - a super power in tech
03:05 - Assessing curiosity of CSMs during interviews
04:36 - How curiosity helps in objection handling
07:03 - Leveraging curiosity in QBRs and check-in meetings
11:03 - Adding real value to your success conversations
12:56 - Preparation going into QBR meetings
16:13 - Keeping a tab on relevance and stickiness
21:05 - Not all questions are created equal
26:07 - What is the right amount of curiosity?
29:20 - Key takeaways
The Modern SaaS Podcast
The podcast for SaaS founders and operators, where we discuss how to build and grow B2B SaaS in a modern way. Real conversations, straight from the heart.
