7. Customer service needs to be the highest paying role in revenue cycle to improve the patient financial experience

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The Modern Patient Experience

AccessOne

20 episodes

1 day ago

On this show, we interview executives from hospitals, health systems and provider groups, physician leaders, nurses, and digital health pioneers. Our goal with this show is to equip healthcare leaders with new ideas and tactical advice to give your patients the clinical, financial, and operational experience they have come to expect.

Medicine

Health & Fitness

RSS

All content for The Modern Patient Experience is the property of AccessOne and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Medicine

Health & Fitness

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7. Customer service needs to be the highest paying role in revenue cycle to improve the patient financial experience

The Modern Patient Experience

24 minutes 10 seconds

3 years ago

7. Customer service needs to be the highest paying role in revenue cycle to improve the patient financial experience

Terri Meier, director of patient revenue at University California San San Diego Health, discusses her work to transform the patient financial experience at UCSD Health, starting with creating a single billing office, brining revenue cycle back in house after years of outsourcing, and making the customer service reps the highest paying role on the revenue cycle team.