John Shufeldt, MD, an emergency medicine physician by trade and a serial entrepreneur at heart, is an urgent care and telehealth pioneer. In 1993, he founded his first urgent care franchise and helped grow it to 60 locations. In 2010, John sold his urgent care business and started MeMD, a national virtual healthcare platform, which he just sold to Walmart Health in 2021. We discuss John's history of entrepreneurship in healthcare, why improving the patient experience depends on everyone in the industry having that mindset, and how entrepreneurship is really just the ability to recognize and solve problems at scale.