In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Rich Rodgers, Director of Facilities at Ballpark Village in St. Louis, to discuss best practices in vendor relationships and the importance of effective facility leadership.

Rich shares his unique career journey—starting as a police officer before transitioning into facilities management, navigating the challenges of managing Motel 6 locations, and eventually taking on leadership roles in large-scale property management. His experience in turning around struggling properties provides valuable lessons on building vendor partnerships, cost management, and strategic facility improvements.

Key takeaways include:

• The importance of reframing vendor relationships as partnerships, actively listening to vendor insights, and maintaining open lines of communication.
• Cost-effective facility improvements, such as cleaning, painting, and landscaping, that create an immediate impact and set the tone for larger investments.
• How vendor engagement and accountability drive long-term success, including strategies for negotiating fair pricing without damaging relationships.
• Insights into Rich's new venture, Maintenance Marketplace, a technology-driven platform connecting property managers and real estate agents with vetted vendors.