This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.
In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.
"HOSTED BY NOTABLE CX THOUGHT LEADER,
TOMAS HAFFENDEN
Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.
Hosted on Acast. See acast.com/privacy for more information.
This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.
In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.
"HOSTED BY NOTABLE CX THOUGHT LEADER,
TOMAS HAFFENDEN
Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.
Hosted on Acast. See acast.com/privacy for more information.
In this episode, we sit down with Janett Egber, Lead of CX Capability at Medibank. Originally from outside Australia, Janeet now calls Australia home with her family, and shares insights on her journey and career.
We dive into the intersection of Employee Experience (EX) and Customer Experience (CX), exploring whether leaders in these fields should be planting seeds of ideas rather than handing out “how-to” manuals. Janett discusses the concept of democratising ideas—how people may move on, but the core concept or project can continue to thrive long after.
Reflecting on her own experiences, Janeet talks about the challenge of stepping back and viewing the bigger picture. She shares moments when her enthusiasm led her to become too involved in opportunities, making it difficult to take a backseat when needed.
This episode is a thoughtful conversation on leadership, the balance of involvement, and how to move forward with a broader perspective.
Hosted on Acast. See acast.com/privacy for more information.
