This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.
In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.
"HOSTED BY NOTABLE CX THOUGHT LEADER,
TOMAS HAFFENDEN
Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.
Hosted on Acast. See acast.com/privacy for more information.
This podcast is brought to you by Ashton Media, producers of Australia’s leading independent conferences. for the CX, Customer Insights, Contact Centre, Marketing, Learning & Development and HR industries.
In this series we’ve lined up an incredible list of industry leaders who have been brave enough to put their myriad successes to one side and explore a time that it all went wrong and how those lessons have impacted their leadership today.
"HOSTED BY NOTABLE CX THOUGHT LEADER,
TOMAS HAFFENDEN
Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.
Hosted on Acast. See acast.com/privacy for more information.
Our host Thomas Haffenden sits down with Anna Jackson, Head of Creative Excellence at Telstra, for a raw and refreshingly honest conversation about trusting your gut, letting go of “the shoulds,” and taking the scenic route to a fulfilling career.
Before leading Telstra’s creative vision, Anna was on a very different path, training as an architect in one of the toughest degrees you can do. But a brutally hard year working in London forced her to confront a truth: she was in the wrong profession. That so-called “mistake” became the first step into a whole new world of creativity, storytelling, and leadership.
They discuss:
This one’s for anyone who’s ever felt stuck, misaligned, or on the wrong path. Anna’s story is a powerful reminder that it’s never too late to pivot and that the best careers are often built on the boldest decisions.
Hosted on Acast. See acast.com/privacy for more information.