Kim Kristensen told me after the show that this was his first podcast, and I was like, 'No way.' This guy is super composed and knowledgeable about his craft when it comes to conflict resolution. On today's episode, we talk about the idea that there really is no such thing as a 'difficult person'. What we think of as difficult is really someone not feeling like they're being heard. And yeah it's heckin' frustrating if you've been in those shoes. Kim's strategy plays on helping calm the nervous system and letting people get to a place where they no longer perceive a threat and can finally feel like they're being heard. And once they do, corporate interactions move smoothly. Check out warriormediator.com for more tips about conflict deescalation, and much more. For now, let's jump into the episode.