Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
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Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
The Evolution of Leadership—Are You Leading or Just Managing?
The Michelle Pascoe Hospitality Podcast
20 minutes
3 months ago
The Evolution of Leadership—Are You Leading or Just Managing?
Leadership isn’t about being perfect — it’s about being present.
Inspired by her recent trip to the USA (including Disneyland, Cheesecake Factory & Moxie), Michelle shares eye-opening service experiences and what they teach us about emotional intelligence, middle management and creating memorable guest interactions.
Whether you're a senior leader or a stretched middle manager in clubs or hospitality, this episode offers real, relatable insights and actions to help you lead with heart (not just KPIs).
What You’ll Learn
Why Disneyland still sets the gold standard in hospitality leadership
The “invisible” emotional toll on middle managers — and how to support them
A surprising conversation with a Cheesecake Factory manager
What Brene Brown gets right about leadership (and how to apply it in real life)
3 easy-to-implement leadership shifts to make this week
Resources & Next Steps
📧 Join the Free Newsletter for weekly leadership insights:https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast
🎓 Explore Leadership & Customer Service Programs:https://www.michellepascoe.com/traininganddevelopmentprograms
📞 Book a Discovery Call:https://www.michellepascoe.com/contact
Connect with Michelle
Website: https://www.michellepascoe.com/
LinkedIn: https://www.linkedin.com/in/michellepascoe/
Instagram: https://www.instagram.com/michelle.pascoe/
YouTube: https://www.youtube.com/@MichellePascoe
Rate, follow and share this episode if it sparked a new way of leading in you.
Hospitality deserves better leadership — and it starts with you.
The Michelle Pascoe Hospitality Podcast
Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you're an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!
