The host, Mason Duchatschek, is an Amazon.com #1 bestselling author of multiple books including People Matter Most and Inclusive Leadership. His ideas have been featured in Selling Power Magazine, Entrepreneur Magazine and The New York Times.
Discover secrets of leadership, management and human potential in the workplace!
Mason leads discussions and interviews on a wide range of best practices and business topics related to: employee engagement, employee selection, employee development, employee retention, communication, customer service, sales, diversity and marketing.
Content of this podcast should be of interest to business owners, sales managers, human resource directors, marketing directors, executive directors, supervisors and others with executive leadership and management responsibilities.
Mason leads discussions and explores solutions to common business problems such as:
How to reduce employee turnover.
How to increase sales.
How to reduce conflict and drama in the workplace.
How to avoid unnecessary employment related lawsuits.
How to develop supervisory skills and leadership abilities.
How to hire the best people.
How to keep the best employees longer.
How to improve communication.
How to improve customer service.
How to reduce employee theft.
How to reduce workers compensation costs and improve safety in the workplace.
How to improve employee relations and increase individual productivity.
and more!
He also works with nonprofit trade associations, chambers of commerce and charities who are looking to raise money, attract new donors, build, and sustain memberships in their organizations. He is the creator of the Workforce Alchemy Challenge.
In this arena, Mason leads discussions and explores solutions to common business problems such as:
To learn more visit: https://workforcealchemy.com
To book Mason as a speaker at your next event visit: http://www.MasonDuchatschek.com
Hosted on Acast. See acast.com/privacy for more information.
The host, Mason Duchatschek, is an Amazon.com #1 bestselling author of multiple books including People Matter Most and Inclusive Leadership. His ideas have been featured in Selling Power Magazine, Entrepreneur Magazine and The New York Times.
Discover secrets of leadership, management and human potential in the workplace!
Mason leads discussions and interviews on a wide range of best practices and business topics related to: employee engagement, employee selection, employee development, employee retention, communication, customer service, sales, diversity and marketing.
Content of this podcast should be of interest to business owners, sales managers, human resource directors, marketing directors, executive directors, supervisors and others with executive leadership and management responsibilities.
Mason leads discussions and explores solutions to common business problems such as:
How to reduce employee turnover.
How to increase sales.
How to reduce conflict and drama in the workplace.
How to avoid unnecessary employment related lawsuits.
How to develop supervisory skills and leadership abilities.
How to hire the best people.
How to keep the best employees longer.
How to improve communication.
How to improve customer service.
How to reduce employee theft.
How to reduce workers compensation costs and improve safety in the workplace.
How to improve employee relations and increase individual productivity.
and more!
He also works with nonprofit trade associations, chambers of commerce and charities who are looking to raise money, attract new donors, build, and sustain memberships in their organizations. He is the creator of the Workforce Alchemy Challenge.
In this arena, Mason leads discussions and explores solutions to common business problems such as:
To learn more visit: https://workforcealchemy.com
To book Mason as a speaker at your next event visit: http://www.MasonDuchatschek.com
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Mason Duchatschek discusses the critical disconnect between business leaders, frontline employees, and customers. He emphasizes the importance of understanding customer experiences and feedback. He shares personal anecdotes to illustrate how corporate policies can create unnecessary challenges for customers and frontline employees. He also highlights the need for leaders to engage directly with their customers and frontline employees to improve service quality and satisfaction.
Takeaways:
Chapters
00:00 Understanding Customer Experience Challenges
08:00 The Importance of Frontline Experience
11:20 The Disconnect Between Executives and Customers
Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/
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Hosted on Acast. See acast.com/privacy for more information.