In this episode of Manager Lab we explore why kindness is not optional but essential for trust, psychological safety, and high performance. Drawing on HBR research and practical examples, we explain how respectful listening, thoughtful feedback, and inclusive practices improve engagement, retention, and business outcomes.Managers will learn concrete ways to embed kindness into routines and policies and leave with a simple action: ask your team what one thing you can do to make their work easier or more supportive.