Welcome to Lunchtime Shares with your host Kevin Britz, joined by marketing communications expert and co-host Craig Page-Lee. In this episode, we dive into emotional intelligence in leadership—why EQ matters, and how leaders can use awareness, empathy, and intentional communication to build trust and performance.Kevin and Craig unpack five core EQ skills—empathy, self-awareness, emotional regulation, relationship management, and active listening—with practical phrases, real examples, and takeaways you can use today. They also revisit fresh insights from the latest Gen Z & Millennial workforce survey and explore the difference between intention vs. behaviour in leadership.✨ Please like, share, and subscribe for weekly conversations on coaching, leadership, and marketing!⸻🧭 Overview • Gen Z/Millennial workplace shifts and expectations • EQ as a leadership superpower (beyond technical skills) • Practical phrases for tense or high-stakes conversations • Handling triggers and staying regulated under pressure • Relationship management and conflict resolution • Active listening: asking how (not just why) to truly understand⸻⏱️ Timestamps00:00 – Introduction00:11 – Welcome to Lunchtime Shares00:23 – Meet Craig Page-Lee, Marketing & Leadership Expert01:04 – Personal milestone: Craig becomes a father-in-law 🎉01:50 – Gen Z & Millennial Survey recap (key stats & takeaways)03:36 – Today’s topic: Emotional Intelligence & Leadership04:12 – What is EQ and why it matters at work06:05 – Intention vs. behaviour in real leadership10:05 – Communication, sensitivity & EQ at senior levels11:05 – The 5 EQ skills overview12:00 – Skill 1: Empathy & perspective-taking14:00 – Curiosity over judgment: seeing other perspectives15:02 – Skill 2: Self-awareness (triggers, impact, feedback)17:18 – Skill 3: Emotional regulation under pressure19:11 – Human needs & why regulation slips20:00 – Skill 4: Relationship management & conflict models22:00 – Skill 5: Active listening that builds trust23:15 – NLP lens: asking “how” vs. “why”26:06 – Signs of low EQ in teams27:59 – Real-life example: navigating a difficult conversation30:34 – Leadership, inclusion, and social awareness31:34 – Quote of the day: Brené Brown on connection32:01 – Practicing EQ daily (habits & phrases)32:51 – Outro: Like, share & subscribe⸻👤 About the HostKevin Britz is a leadership and transformation coach and marketing strategist, and the founder of Leadership by Design (LBD). He helps individuals and organizations achieve sustainable, “in-flight” results through conscious communication, people-centric leadership, and practical systems for growth.⸻🎙️ About the Guest / Co-HostCraig Page-Lee is a seasoned marketing communications expert and leadership thinker. With extensive experience in brand strategy, customer engagement, and business growth, Craig brings nuanced, real-world insight to the human side of leadership and organizational performance.⸻🔖 Tags (each ending with a comma)leadership,emotional intelligence,emotional regulation,empathy,communication skills,marketing leadership,coaching,leadership podcast,workplace intelligence,self-awareness,active listening,Gen Z workforce,millennial trends,relationship management,leadership development,Brené Brown,intention vs behaviour,executive coaching,mindful leadership,team management,business podcast,Leadership by Design,Kevin Britz,Craig Page-Lee,Lunchtime Shares,human leadership,coaching conversations,Inc Magazine,emotional intelligence in business,conscious leadership,EQ for leaders,leadership skills,leadership training,emotional awareness,workplace well-being,leadership growth,professional development,emotional maturity,