Is technology leaving the charity sector in its wake?

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The Loop Talking Tech

RSM UK

9 episodes

1 week ago

Talking tech explores current business challenges and opportunities faced by the tech and media businesses and supporting industries. Brought to you by the head of technology at RSM UK, Ben Bilsland, this series features discussions with industry experts who bring practical experience, offering essential knowledge and insights to keep you competitive. Around the table, discussions will range from taking UK tech global, and the latest media trends to the economic forces behind the need for business transformation.

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Talking tech explores current business challenges and opportunities faced by the tech and media businesses and supporting industries. Brought to you by the head of technology at RSM UK, Ben Bilsland, this series features discussions with industry experts who bring practical experience, offering essential knowledge and insights to keep you competitive. Around the table, discussions will range from taking UK tech global, and the latest media trends to the economic forces behind the need for business transformation.

Show more...

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Is technology leaving the charity sector in its wake?

The Loop Talking Tech

28 minutes 40 seconds

3 weeks ago

Is technology leaving the charity sector in its wake?

Whether you’ve tapped your phone at the checkout or clicked ‘donate’ after an emotive video, giving has never been easier. Charities have had to evolve with the consumer over the past decade: what was once spare change dropped into a collection box is now transforming into a fully digital, contactless experience.

But digital transformation isn’t without its challenges. As charities handle more sensitive data than ever, cybersecurity and data protection have become critical concerns.

So, how can they stay secure while embracing innovation?

In this episode, Ben Bilsland sits down with Hannah Catchpool, Head of Not for Profit and National Head of Inclusion at RSM UK, to explore how technology is reshaping the way charities fundraise and build trust with donors. They unpack the disruption of traditional giving, the growing influence of AI and why strong governance is essential to maintaining transparency and donor confidence.

🔗 Resources Charity digital skills: https://charitydigitalskills.co.uk/report/charity-data-and-resources/

Zoe Amar checklist: https://zoeamar.com/digital-guides-resources/artificial-intelligence-resources/ai-checklist-for-charity-trustees-and-leaders/

Charity Comms AI hub: https://www.charitycomms.org.uk/ai-hub

British Library cyber attack recovery report: https://www.bl.uk/about/cyber-attack

Techs role in fraud: https://youtu.be/2Te-02N9Xjc?si=6MDu-hvSoJLkSIgr

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📖 Chapters

00:00:05-00:01:25 — Introduction and RSM UK charity challenges

00:01:25-00:03:57 — The impact of cashless and contactless donations

00:03:57-00:07:29 — Online fundraising platforms: transparency, trust, and fees

00:07:29-00:08:42 — Digital giving trends

00:08:42-00:13:15 — The future of charities: technology, AI, and resource challenges

00:13:15-00:15:14 — Data, cybersecurity, and governance in charities

00:15:14-00:17:50 — Board skills, ethics, and the human touch

00:17:50-00:20:54 — Social media, digital exclusion, and reputational risks

00:21:02-00:25:33 — How charities are adopting artificial intelligence

00:25:33-00:28:19 — AI ethics, practical advice, and resources for charities

00:28:19-End — Closing remarks

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