In this episode of The Longevity Lounge, we’re joined by Ken Hughes—global consumer behaviorist and King of Customer Experience—for one of the most energizing, thought-provoking conversations we’ve had yet. From Taylor Swift’s masterclass in fan loyalty to the surprising power of nostalgia, Ken breaks down what it really takes to build lasting emotional connection in an age dominated by tech, AI, and transactional noise. We explore how brands can (and must) evolve beyond megaphone marketing and why emotional intelligence, belonging, and unexpected moments of delight are the real differentiators.

Plus, Ken share stories that will make you laugh, cry, and rethink what customer experience should look like. Whether you’re leading a brand, building a business, or just fascinated by what makes people tick—this episode will change the way you think about connection.

As Ken puts it: "Love is a verb. Connection is everything." And we couldn’t agree more.

Connect with Ken:
Website: https://www.kenhughes.info/ 
LinkedIn: https://linkedin.com/in/kenhughesie/
Instagram: https://instagram.com/kenhughesie/ 

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Disclaimer: The Longevity Lounge Podcast is intended for informational and entertainment purposes only. The views and opinions shared by hosts and guests are their own and do not necessarily reflect those of the podcast creators or affiliated parties. While we cover topics like entrepreneurship, finance, business strategy, health, and wellness, nothing shared on this podcast should be considered professional advice. Even if our hosts or guests hold relevant qualifications, this podcast does not constitute financial, medical, legal, or other professional guidance.