The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

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The Legal Ops Podcast

Daryl Osuch, Elliot Leibu

110 episodes

4 days ago

The Legal Ops Podcast is about all things legal operations, legal business and legal technology. Every episode covers a new aspect of operations, transformation, or tech implementation, and we never stray far from human change management. Worried that legal is changing too fast, and want to be part of the conversation? This is the podcast for you. Hosted by Daryl Osuch, and created by Alex Rosenrauch and Elliot Leibu.

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The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

The Legal Ops Podcast

30 minutes 57 seconds

1 year ago

The Pulse: Air Canada required to honor AI-generated refund policy, AI's impact on law firm billing and how to craft an organizational AI policy

Alex and Elliot chat about:

* how to craft an organizational AI policy

* a recent tribunal decision requiring Air Canada to honor a refund policy invented by its online chatbot

* recent articles on AI's impact on law firm billing and a potential shift towards value-based pricing

* another recent article on the need to balance AI's precision with human insight in the practice of law

A big thanks to LinkSquares for sponsoring this episode! Check out their website at: https://linksquares.com/

LINKS

Air Canada decision: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

AI impact on billing - article 1: https://www.legalfutures.co.uk/latest-news/ai-could-transform-law-firm-billing-beyond-recognition

AI impact on billing - article 2: https://www.legaldive.com/news/ai-use-cases-legal-ops-deloitte-blickstein-group-report/702436/

Balancing AI and human strengths in legal practice: https://www.law.com/legaltechnews/2024/02/12/the-future-of-tech-enabled-law-practice-balancing-ais-precision-with-human-insight/