Send us a text The first words after a mass casualty event can steady a community—or shake it further. We break down the opening press conferences following the Grand Blanc, Michigan church attack to show how leaders earn trust when stakes are highest: the county supervisor’s grounded empathy, a police chief balancing hard facts with community care, a seasoned Michigan State Police PIO orchestrating structure and boundaries, and the FBI’s clear, confident roadmap for the investigation. We wa...
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Send us a text The first words after a mass casualty event can steady a community—or shake it further. We break down the opening press conferences following the Grand Blanc, Michigan church attack to show how leaders earn trust when stakes are highest: the county supervisor’s grounded empathy, a police chief balancing hard facts with community care, a seasoned Michigan State Police PIO orchestrating structure and boundaries, and the FBI’s clear, confident roadmap for the investigation. We wa...
EP 59 Which CEO did it better, Round 2 - the Air India plagiarizing scandal
The Leading in a Crisis Podcast
25 minutes
3 months ago
EP 59 Which CEO did it better, Round 2 - the Air India plagiarizing scandal
Send us a text When does crisis preparation cross the line into inauthentic communication? The recent Air India crash that claimed 270 lives sparked a fascinating controversy when their CEO's statement appeared virtually identical to American Airlines' earlier crisis statement. Crisis communications experts Tom Mueller, Mark Mullen, and guest Destin Singleton dive into this nuanced debate with different perspectives. Is this merely a "tempest in a teapot" where effective templates were repur...
The Leading in a Crisis Podcast
Send us a text The first words after a mass casualty event can steady a community—or shake it further. We break down the opening press conferences following the Grand Blanc, Michigan church attack to show how leaders earn trust when stakes are highest: the county supervisor’s grounded empathy, a police chief balancing hard facts with community care, a seasoned Michigan State Police PIO orchestrating structure and boundaries, and the FBI’s clear, confident roadmap for the investigation. We wa...
