Send us a text A deadly crash at UPS’s Louisville hub put crisis leadership under a microscope—and the first 24 hours told a powerful story about timing, empathy, and restraint. We invited Michele Ehrhart, former VP of Global Communications at FedEx and author of Crisis Compass, to unpack how the early communications played out in this heartbreaking incident. We walk through the initial statements that landed within hours: awareness first, compassion next, and a clear handoff to the NT...
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Send us a text A deadly crash at UPS’s Louisville hub put crisis leadership under a microscope—and the first 24 hours told a powerful story about timing, empathy, and restraint. We invited Michele Ehrhart, former VP of Global Communications at FedEx and author of Crisis Compass, to unpack how the early communications played out in this heartbreaking incident. We walk through the initial statements that landed within hours: awareness first, compassion next, and a clear handoff to the NT...
EP 58 Kerrville, Texas July 4 flood - crisis communications review
The Leading in a Crisis Podcast
25 minutes
4 months ago
EP 58 Kerrville, Texas July 4 flood - crisis communications review
Send us a text A wall of water 40 feet high. Spotty cell service. A holiday weekend. These factors converged to create one of the deadliest flooding disasters in Texas history this July 4th weekend, claiming over 100 lives along the Guadalupe River, many of them young campers at Christian summer camps with century-old traditions. We take you inside the communications response, examining how communications flowed during this complex, multi-agency effort in a race to save lives and reunite fam...
The Leading in a Crisis Podcast
Send us a text A deadly crash at UPS’s Louisville hub put crisis leadership under a microscope—and the first 24 hours told a powerful story about timing, empathy, and restraint. We invited Michele Ehrhart, former VP of Global Communications at FedEx and author of Crisis Compass, to unpack how the early communications played out in this heartbreaking incident. We walk through the initial statements that landed within hours: awareness first, compassion next, and a clear handoff to the NT...
