Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
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Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
What happens when our pursuit of excellence crosses the line into wasted effort? We dive into the psychology behind "wasted excellence" – that tendency to overcomplicate, overthink, and overdeliver when it doesn't actually serve anyone. We unpack the telling signs you might be trapped in this pattern: delivering products far beyond what clients request, documenting and re-documenting unnecessarily, doing your employees' work for them, or being unable to let decisions stand. This isn't about ...
The Leadership Line
Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
