Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
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Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
Have you ever been bombarded with sales calls after showing the slightest interest in a product or service? That frustrating experience is exactly what we tackle in this candid conversation about marketing follow-up strategies that actually work—and the ones that drive potential customers away forever. Carmen shares her maddening experience with a lawn service that wouldn't stop calling despite clear boundaries, while another team member describes the overwhelming vendor calls following the ...
The Leadership Line
Ever been handed “one more thing” and wondered whether pushing back would help you or haunt you? We dig into the real art of saying no at work—how to protect your bandwidth without damaging trust, and how to turn tense requests into clear decisions that move the right work forward. Along the way, we share the exact phrases that keep conversations calm, the questions that reveal hidden context, and the negotiation steps that map tradeoffs without sounding defensive. We start by separating cor...
