Leading Software Teams in a Zero Downtime Organization

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The Leadership Exchange

This Dot Labs

96 episodes

3 days ago

This is The Leadership Exchange, where we sit down with accomplished leaders and uncover the secrets of their success. Join us as we delve into their career journeys, discuss the challenges they faced, and explore the solutions they discovered along the way. Whether you're an aspiring leader or looking to enhance your leadership skills, this podcast offers valuable insights and inspiration from those who have navigated the path to success.

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Business

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Management

Business

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Leading Software Teams in a Zero Downtime Organization

The Leadership Exchange

34 minutes 7 seconds

1 week ago

Leading Software Teams in a Zero Downtime Organization

Southwest Airlines Managing Director of Technology Priya Narayan joins Tracy Lee to unpack what it takes to lead engineering in a highly regulated, zero downtime environment. Priya traces her path from engineer to leader, balancing safety, union timelines, and customer experience while shipping change at scale. She breaks down mobile first product strategy for pilots and flight attendants, how Southwest runs Scaled Agile with innovation sprints, and the tactics for building high performing, cross functional teams that mix deep domain experts with fresh technical talent. If you lead engineers or aspire to, this is a pragmatic playbook for quality under pressure, communication growth for introverts, and making innovation a priority when deadlines will not move.What You’ll Learn:• Moving from individual contributor to leader through mentoring and business context• Leading in regulated and union environments without hurting customer or employee experience• Structuring Scaled Agile with an innovation sprint that actually ships• Building high performing teams by mixing domain experts and strong technologists• Using crew alpha and beta testing to harden quality before wide rollout• Designing mobile first tools for crews who work on the move• Communication habits that help introverted leaders be heard

Chapters:

0:00 Balancing innovation in regulated settings

1:32 Priya’s path to MD at Southwest

10:03 What regulation means for airlines

14:01 Building high performing crew tech teams

17:28 Scaled Agile and innovation sprints

21:56 Cross functional roles and testing with crew

27:49 Mobile first design for crew and closingTracy Lee on Linkedin: https://www.linkedin.com/in/tracyslee/Priya Narayan on Linkedin: https://www.linkedin.com/in/priyanarayantechseniorleader/This Dot Labs Twitter: https://x.com/ThisDotLabsThis Dot Media Twitter: https://x.com/ThisDotMediaThis Dot Labs Instagram: https://www.instagram.com/thisdotlabs/This Dot Labs Facebook: https://www.facebook.com/thisdot/This Dot Labs Bluesky: https://bsky.app/profile/thisdotlabs.bsky.socialSponsored by This Dot Labs: ai.thisdot.co