Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Andy Yeo (Airbyte, Segment) about Andy’s experience standing up Continuous Discovery during his time as a product manager at Airbyte.
🔗 Links
Andy on LinkedIn: https://www.linkedin.com/in/andycpyeo/
🚀Check out LaunchNotes: https://launchnotes.com
🙏Join Launch Awesome: https://www.launchnotes.com/launch-awesome
📺Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/
📝 Show notes
(00:00) - Introductions
(05:34) - An overview of Airbyte's product team
(08:44) - Bringing product managers closer to customers
(16:00) - Operationalizing user interviews
(27:09) - Prepping for user interviews
(36:15) - Managing and organizing user feedback
(40:50) - The impact of more customer conversations
(47:30) - The ideal frequency of customer calls
(50:03) - Finding the right customers to talk to