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The Launch Station
Rocketlane
28 episodes
5 days ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
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Management
Business
RSS
All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
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Episode 23: Brent Ludwig on Professional Services for Product-Led Growth Companies
The Launch Station
36 minutes 50 seconds
2 years ago
Episode 23: Brent Ludwig on Professional Services for Product-Led Growth Companies

In this episode of The Launch Station, we are joined by Brent Ludwig, Head of Professional Services, Celigo. Brent has spent over 10 years at PLG companies, honing his professional services leadership skills. He has immense experience in building professional services teams at companies like Oracle, Salesforce, Zendesk, and lastly at Gong. He has a degree in computer science and started his career in SaaS as a developer at Motorola.


Brent believes in building his network and investing in the right people for the team.


In this episode, Brent talks about:


1. His journey of setting up PS teams at PLG companies

2. The need for a PS team

3. The impact of having a formal PS team in the organization

4. Tackling the challenges that come up in the process of setting up a PS team


… and more. Tune in!


The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.