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The Launch Station
Rocketlane
28 episodes
1 week ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
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Management
Business
RSS
All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
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Episode 22: Staffing your first customer onboarding team - Jeff Kushmerek, Infinite Renewals
The Launch Station
44 minutes 16 seconds
2 years ago
Episode 22: Staffing your first customer onboarding team - Jeff Kushmerek, Infinite Renewals

In this episode, we have with us a celebrity from the onboarding and implementation space; Jeff Kushmerek, CEO & Founder, Infinite Renewals. Jeff has spent over 20 years in the post-sales organization with tech companies, building and launching implementation and professional services teams. He has helped multiple companies to achieve success with customers.

In this episode, Jeff talks to us about:

  1. His journey in the onboarding and implementation space
  2. Staffing your startup
  3. The skills to look out for when hiring for your startup
  4. The questions to ask to your first onboarding hire

… and more. Tune in!

You can find The Launch Station here: https://rocketlane.com/podcast

The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.