Home
Categories
EXPLORE
True Crime
Comedy
Business
Society & Culture
History
Sports
Health & Fitness
About Us
Contact Us
Copyright
© 2024 PodJoint
00:00 / 00:00
Sign in

or

Don't have an account?
Sign up
Forgot password
https://is1-ssl.mzstatic.com/image/thumb/Podcasts124/v4/d1/4c/b5/d14cb590-3d6f-31a8-5fe3-20884faa7196/mza_8853129548016674209.jpg/600x600bb.jpg
The Launch Station
Rocketlane
28 episodes
2 days ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
RSS
All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_episode400/13578124/13578124-1671102121861-da0118da8ca7f.jpg
Episode 21: Sloan Pettersen on how to scale without compromising on customer experience
The Launch Station
36 minutes 44 seconds
2 years ago
Episode 21: Sloan Pettersen on how to scale without compromising on customer experience

In this episode, we have Sloan Pettersen, Director, Global Client Onboarding at Impact. Before starting her journey with Impact, she studied international business administration. As a part of the initial onboarding team, Sloan was crucial in establishing the client onboarding function at Impact. Today, she is a leader who has accomplished a variety of roles and is focused on getting customers to value in a timely manner.

In this episode, Sloan talks about:

  1. Her journey at Impact.com
  2. Developing a formal client onboarding function from scratch
  3. Tackling the challenges that come up with scaling and automation
  4. The client onboarding process at Impact.com

… and more. Tune in!

Binge on our podcast here: https://rocketlane.com/podcast

The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.