Episode 17: Nuno Paiva das Neves on his customer onboarding journey at SafetyCulture

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The Launch Station

Rocketlane

28 episodes

4 days ago

Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.

Management

Business

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Management

Business

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Episode 17: Nuno Paiva das Neves on his customer onboarding journey at SafetyCulture

The Launch Station

42 minutes 28 seconds

3 years ago

Episode 17: Nuno Paiva das Neves on his customer onboarding journey at SafetyCulture

In this episode of the Launch Station, we are joined by Nuno Paiva das Neves, Director of Customer Success at SafetyCulture. He started his career at IBM, then spent close to 14 years at SAP, and for the past few years, he has been in the world of CS.

At SafetyCulture, he focuses on outcomes and business value for customers, right from delivering on pre-sales activities, success engineering, onboarding, and customer health. Being all for making customers happy, Nuno talks to us about:

How the transition from working at a large corporation to a startup happens
How the journey from a startup to a scaleup has evolved over the years
What GTM motions exist at SafetyCulture
Playbooks and learnings SafetyCulture operationalizes on for onboarding

… and more.