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The Launch Station
Rocketlane
28 episodes
2 days ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
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Management
Business
RSS
All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
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Episode 16: Cori Medler on the psychological dimension of customer onboarding
The Launch Station
43 minutes 21 seconds
3 years ago
Episode 16: Cori Medler on the psychological dimension of customer onboarding

In this episode, we talk to Cori Medler, Director - Customer Success at BombBomb. She leads the team and steers initiatives for retention and expansion of BombBomb's managed customers.

Cori is a powerhouse in Customer Success, as she is who has tremendous experience in the SaaS space. She has been in sales, services, people management, marketing strategies, data analysis, database administration, and so much more.

Here at the Launch Station, she gets to talking about:

  • How onboarding and Customer Success has evolved at BombBomb
  • How the onboarding journey at BombBomb looks like
  • How BombBomb handles change management with enterprise clients
  • What are some key concepts that people should research on when trying to effect change management

… and more.

The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.