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The Launch Station
Rocketlane
28 episodes
4 days ago
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
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Management
Business
RSS
All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.
Show more...
Management
Business
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Episode 15: Winning at pre-to-post-sales: Lessons from Gitlab
The Launch Station
45 minutes 41 seconds
3 years ago
Episode 15: Winning at pre-to-post-sales: Lessons from Gitlab

In this episode, we are joined by Reshmi Krishna (Senior Manager, Enterprise Solutions Architect) and Sherrod Patching (Head of Global Technical Account Managers), GitLab.

Reshmi has extensive experience in being an engineer and a solutions architect. She has been in leadership positions for multiple years now.

Sherrod is a seasoned customer-centric technology leader with deep experience in building high-performing global teams focused on driving excellent customer experience and significant revenue growth.

While Reshmi loves to dive into the nitty gritty, Sherrod excels in driving organic and inorganic revenue growth.

In this episode, we have them talking about:

  • What pre-sales and post-sales look like at Gitlab, and how they have evolved
  • How should the right journey be structured from pre- to post-sales
  • How to get  better at handoffs

...and more.

The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.