Episode 13: Deepak Kumar on Putting your Best Foot Forward in Customer Onboarding

https://is1-ssl.mzstatic.com/image/thumb/Podcasts124/v4/d1/4c/b5/d14cb590-3d6f-31a8-5fe3-20884faa7196/mza_8853129548016674209.jpg/600x600bb.jpg

The Launch Station

Rocketlane

28 episodes

5 days ago

Welcome to The Launch Station - your dose for go-live success powered by Rocketlane. Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers. Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. If you're from the world of implementation, onboarding, or customer success, this is your show.

Management

Business

RSS

All content for The Launch Station is the property of Rocketlane and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_episode/13578124/13578124-1623065278122-42dd536fc5f9b.jpg

Episode 13: Deepak Kumar on Putting your Best Foot Forward in Customer Onboarding

The Launch Station

50 minutes 16 seconds

2 years ago

Episode 13: Deepak Kumar on Putting your Best Foot Forward in Customer Onboarding

In this episode, we talk to Deepak Kumar, Chief Customer Officer, Aryaka Networks. Deepak has worked over two decades in the enterprise software industry, and was SVP and GM at [24]7.ai. At Aryaka, his key focus is on enhancing customer experience globally.

In this episode, Deepak talks about:

Establishing a social connection with clients
What has changed in client servicing and customer success over the last decade
What’s next for customer success
Reasons implementation projects in the SaaS domain fail

… and more. Tune in!