In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020. Kristi is a seasoned CS leader and has transformed the CS function at high-growth, B2B SaaS companies like IntelliShift and BetterCloud.

In this episode, we talk to Kristi about her kickoff model. She covers the following topics:

• Complexities with implementations that include a hardware component
• What got her thinking about the Partnership Kickoff Model
• What the Partnership Kickoff Model is about
• Managing expectations with executive stakeholders of an implementation project

… and more.