Welcome to The Launch Station - your dose for go-live success powered by Rocketlane.
Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers.
Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer.
If you're from the world of implementation, onboarding, or customer success, this is your show.
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Welcome to The Launch Station - your dose for go-live success powered by Rocketlane.
Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers.
Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer.
If you're from the world of implementation, onboarding, or customer success, this is your show.
Episode 06: Irit Eizips of CSM Practice on Creating wins with the First Value Delivery Framework
The Launch Station
39 minutes 5 seconds
2 years ago
Episode 06: Irit Eizips of CSM Practice on Creating wins with the First Value Delivery Framework
Irit Eizips, CEO of CSM Practice, one of the world's leading consultants on customer success practice, talks to us about the First Value Delivery framework and how it can be used to identify quick wins for value delivery.
The Launch Station
Welcome to The Launch Station - your dose for go-live success powered by Rocketlane.
Each week, Customer Onboarding, Implementation & Customer Success leaders deconstruct how their teams accelerate value delivery, streamline onboarding experiences, and delight their customers.
Discover best practices, listen to stories of heroics and project turnarounds, borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer.
If you're from the world of implementation, onboarding, or customer success, this is your show.
