🎙️ Welcome to Episode 6 of the Latest in Travel Podcast, where we're excited to feature Carmen O’Brien, the Global Director of Strategic Accounts at SiteMinder. Carmen brings a rich background with over 10 years of experience in the industry, ready to share her insights and expertise. 🔍 Key Points Explored: 1️⃣ Human Behavior and Psychology in Hospitality: Understanding and Enhancing the Customer Experience 🧠🏨 2️⃣ Leadership in Technology Transformation: Navigating Teams through Evolving Industry Landscapes 💡👥 3️⃣ Fostering a Culture of Innovation: Strategies for Team Empowerment and Enhanced Customer Experiences 🚀🌟 4️⃣ Personalizing Guest Experiences: The Role of Psychology in Tailoring Travel Services 🛎️🔍 5️⃣ Balancing High-Tech and High-Touch: Integrating AI While Maintaining Personalized Services 🤖💬 🔊 Tune in for a dynamic and insightful discussion! Whether you’re an industry professional or just passionate about the evolving world of travel and technology, Carmen's expertise will offer valuable perspectives. We'll delve into how psychology shapes customer experiences, the challenges and strategies of leading teams through technological changes, ways to cultivate innovation, and the importance of personalization in the hospitality sector. Remember to like, share, and subscribe for more industry insights and strategies. 🌟