"Listening has consequences." When I read that phrase in a speech delivered by the famous psychologist Carl Rogers on Interpersonal Communications, I knew I had to talk about this. There is a lot of goodness in that speech and in this episode, you'll hear a few of the gems including "can I hear the sounds and sense the shape of this other person's inner world" and "beyond the immediate message of the person, no matter what that might be, there is the universal." This is master class stuff. I hope you enjoy it.