In this episode of The Property Cast, Eddie is joined by Sean Hooker, Head of Redress at the Property Redress Scheme and special guest - a big hitter in the property market - Nathan Emerson, CEO of Propertymark, the leading membership body for property agents. With the private rented sector about to go through the biggest reform in 20 years, we explore Propertymark’s perspective on the impact of the proposed legislation on lettings, landlords and agents. We often talk about what makes a good agent, but what in Nathan’s view makes a bad agent? How do landlords avoid the bad ones? How can agents make sure they are a good one? And what are the most common errors and serious issues Propertymark comes across? Tune in to hear Nathan’s tips for landlords and agents and to hear more insights - from what one thing Nathan would change to keep landlords in the sector to whether landlord redress is the right way to raise standards, how market conditions are affecting agents, and much more.