A podcast by Isaac and Saava that prides itself in sharing competent youth informed views and opinions, on issues that are bound to shape the future with a touch of humour!!
All content for The Kraze Podcast is the property of Isaac Sebulime and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
A podcast by Isaac and Saava that prides itself in sharing competent youth informed views and opinions, on issues that are bound to shape the future with a touch of humour!!
This episode revolves around the theme of customer care. The discussion ventured into the evolution of customer service through different stages, including face-to-face interactions, telephone communication, call centers, and the impact of the internet and social media. We also emphasized the importance of effective communication, accessibility, personalization, timely responsiveness, problem-solving, and going the extra mile to provide exceptional customer service. Examples of good and bad customer care experiences were shared, focusing on both public and private sectors. We also highlighted the significance of treating customers well, addressing their needs promptly, and exceeding expectations for lasting positive impressions.
The Kraze Podcast
A podcast by Isaac and Saava that prides itself in sharing competent youth informed views and opinions, on issues that are bound to shape the future with a touch of humour!!
