Gig Economy with Nate Nammour

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The KPI Podcast

Abstrakt

29 episodes

6 days ago

Hosted by Greg Reffner, CEO & Founder of Abstrakt. Each episode we dive into a specific KPI with our guest. Learn about why that KPI is important, what results from different strategies and tactics, and what not to do when looking to improve those metrics.

Management

Business

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Management

Business

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Gig Economy with Nate Nammour

The KPI Podcast

22 minutes 8 seconds

1 year ago

Gig Economy with Nate Nammour

Have you heard of GigCX?

Well Nate Nammour, Director of Partnerships at ShyftOff, joined the Contact Center KPI podcast to discuss the gig economy for contact centers.

Nate discusses the productivity stats of traditional W2 agents vs. 1099 gig workers.

The results are fascinating. If you're looking to move towards a gig model or hire an outside agency,

Nate shares his secrets on what steps you should take.