In the latest episode of the Contact Center KPI podcast, we dive into a powerful shift in one's mindset: moving beyond KPIs and focusing on dream outcomes for businesses.

Adam Saad, Founder & CTO of Tech Stack Advising, teaches you not only how to approach dream outcomes, but how to achieve them.

Here are two things Adam says you can do right now:

1) If you're having trouble getting buy-in on the dream outcome, then you're probably not thinking big enough. It's time to think bigger. 

2) Tie your dream outcome to math and build a business case around it. 

How will it affect these 3 things:

• Improve efficiency

• Improve the customer experience

• Reduce human capital

If you want to rethink how your organization defines success and creates impactful change, this episode is a must-listen!