The Q4 2024 Killing IT Podcast features what may be our last discussion of robots for a long time! Topic One - Where Are My Robots??? We’ve been talking about this for five years - So where are the robots? We have a massive personnel shortage on many fronts. AI is creating jobs faster and faster. So why haven’t robots evolved to serve us? We’re on the verge. What’s the holdup? If nothing else, we're tired of talking about it.   Topic Two - The Changing Economy of Our Industry In just the last five years, a layer of billion-dollar and near-billion-dollar companies are major players in our industry. This is literally a new layer of business and ownership. They are almost entirely focused on the top 3-5% of businesses in our space. In the meantime, 95% of SMB IT consists of and serves 1-4 person companies. The continued growth at the top seems unsustainable. So . . . where is all this going? Topic Three - A Practical Approach to AI  There's some (seemingly) conflicting research with AI adoption. Forrester highlighted the benefits of Copilot adoption for SMB. Lots of benefits, increased revenue, lower employee attrition, and more. At the same time, The Information reports that customers give Copilot mixsed reviews. Large corporations are increasing their usage, but tend not to use the paid version. Is this a conflict? How do we make sense? Obviously, we have three opinions. -- -- --  That's it for Q4 and for 2024. We'll be backin Q1 2025! :-)