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The KAM Club Podcast - Real Talk for Key Account Managers
Warwick Brown
59 episodes
3 days ago
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com
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All content for The KAM Club Podcast - Real Talk for Key Account Managers is the property of Warwick Brown and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com
Show more...
Careers
Business
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Your Business Reviews Suck (And Your Customers Know It)
The KAM Club Podcast - Real Talk for Key Account Managers
15 minutes 58 seconds
4 months ago
Your Business Reviews Suck (And Your Customers Know It)

Tired of quarterly business reviews that feel more like a chore than a value-add? You're not alone. This episode dives deep into why most QBRs are broken—and what to do about it—with expert guest James Ward from Clientshare.


💡 Key Insights:

  • 88% of buyers say QBRs lack value and innovation
  • QBRs have become bloated, ineffective "tick-box" exercises
  • Insight, not just data, is what clients crave today
  • Poor reviews hurt both supplier and client outcomes
  • Less is more: streamline and focus to get real impact


✅ Action Steps:

  • Start your QBR with your client's strategic goals—not data
  • Cut the fluff: remove low-value slides and streamline content
  • Link data to clear insights and recommended actions
  • Use consistent templates and tools to save time
  • Make your QBR a conversation, not a presentation


⚠️ Common Pitfalls:

  • Overloading clients with 60+ slide decks of raw data
  • Failing to offer insight or strategic recommendations
  • Using outdated formats and manual PowerPoint reports
  • Spending 9+ days prepping for a one-hour meeting
  • Ignoring buyer frustrations with poor-quality materials


🎧 Ready to dive in? Listen now!

📝 Show notes available at https://tkcpodcast.com/056

🔗 Learn more about Clientshare https://www.myclientshare.com/


👥 Want more strategies like this?

Join The KAM Club—a global community for key account managers packed with training, templates, coaching, and expert playbooks to help you grow accounts with confidence.

🔗  ⁠thekamclub.com⁠  – Your next level starts here.

The KAM Club Podcast - Real Talk for Key Account Managers
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com