Ever found yourself tuning out during a client conversation—waiting for them to finish so you can finally jump in with the answer they clearly need? Maybe you even thought, “I could’ve saved us both 10 minutes.”

If that sounds familiar, you might be stuck in the Expert Trap. This episode dives into how relying too much on what you know can quietly erode trust, and what to do instead to build stronger, more collaborative client relationships.

💡 Key Insights:

• Expertise can block connection when you assume instead of ask
• Active listening builds trust more than fast solutions
• Humility and curiosity outshine confidence in client conversations

✅ Action Steps:

• Pause before offering solutions—ask more questions first
• Use phrases like “Tell me more” or “Let’s explore that together”
• Reframe client meetings as learning opportunities
• Give yourself time to curate solutions instead of offering them on the spot

⚠️ Common Pitfalls:

• Jumping into “fix-it” mode too quickly
• Assuming you understand the full problem
• Offering multiple solutions without client clarity
• Dominating conversations instead of listening
• Underestimating the value of a beginner’s mindset

🎧 Ready to dive in? Listen now!

📝 Show notes available at tkcpodcast.com/054

👥 Want more strategies like this?

Join The KAM Club—a global community for key account managers packed with training, templates, coaching, and expert playbooks to help you grow accounts with confidence.

🔗 ⁠thekamclub.com⁠ – Your next level starts here.