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The KAM Club Podcast - Real Talk for Key Account Managers
Warwick Brown
59 episodes
3 days ago
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com
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All content for The KAM Club Podcast - Real Talk for Key Account Managers is the property of Warwick Brown and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com
Show more...
Careers
Business
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QBRs That Don't Suck: Your Business Review Rescue Plan
The KAM Club Podcast - Real Talk for Key Account Managers
16 minutes 59 seconds
3 months ago
QBRs That Don't Suck: Your Business Review Rescue Plan

What if your quarterly reviews became the meetings clients actually look forward to? The secret isn’t more slides—it’s flipping the script from backward-looking reports to future-building conversations.

James Ward from Clientshare reveals a 3-step rescue plan to transform QBRs from time-wasters into revenue-driving, trust-building power sessions.

Discover how top performers use ruthless focus, one-page magic, and client collaboration to make reviews their #1 growth engine.


Highlights

(Transformative tactics with timestamps)

  • (0:00) From Chore to Growth Engine: Why QBRs are your secret weapon for expansions & renewals
  • (1:00) The New Reality: How remote work made strategic reviews more valuable than ever
  • (2:55) Measure to Treasure: 5 simple metrics that predict revenue risks & opportunities
  • (4:07) The 3-Question Filter: Cut fluff! Every slide must answer: What? So what? What next?
  • (6:14) Data on a Diet: Replace 80% of slides with one visual dashboard (Power BI/Tableau)
  • (8:08) Feedback in Real-Time: Get client scores during the meeting—not weeks later
  • (11:20) The Golden Framework: Measure → Build → Deliver (steal this blueprint)
  • (16:00) Brevity Wins: Why “one page = one hour” is the elite account manager’s mantra


Resources

(Tools to build better QBRs)

  • Your Business Reviews Suck (And Your Customers Know It): Check out Part 1 of the series to find out the problem with QBRs and why clients think they're a waste of time.
  • Clientshare QBR Hub: Expert content on how to build the best business reviews.
  • Quarterly Business Review Best Practices: Watch this video for nine ways to transform your QBR from boring to brilliant.
  • James Ward on LinkedIn: Follow James for more tips on creating growth focused business reviews.


Your QBR Rescue Mission

(Start today in <10 minutes)

  1. Slash & Simplify: Apply the “What? So what? What next?” test to 3 slides in your next deck.
  2. Send Early, Win Big: Share decks 3 days pre-meeting with: “Come ready to discuss page 5!”
  3. Ask the Magic Question: End with: “What’s one thing that would make our partnership unstoppable?”
  4. Track What Matters: Note attendance, feedback scores, and action follow-ups in a simple spreadsheet.


Join the QBR Revolution

“Stop reporting history. Start building futures.”

  • Become a QBR Hero: Join 100+ KAMs in The KAM Club → Live coaching + template library + deal playbooks


Your next review could be the one where clients say: “When’s our next meeting?” ✨

The KAM Club Podcast - Real Talk for Key Account Managers
The KAM Club Podcast is real talk for real key account managers. Cut through the BS to grow client revenue, reduce churn and build your career. Warwick Brown delivers 25 years of hard-won key account management wisdom in 15-minute episodes tackling real challenges - difficult clients, internal politics, revenue pressure. No fluff, just practical strategies you can use immediately. 📧 Sign up to the free Account-Minded newsletter: https://accountminded.me 💬 Get in touch: hello@thekamclub.com 🎧 Show Notes https://podcast.thekamclub.com