It's Episode 110, and the highlight is our interview with April Thomas, who has drawn on her clinical healthcare background to incorporate the stages of grief into change management. We’ll delve into how they intersect with and help drive Operational Excellence. For our Book Buzz, we’re revisiting the classic book Switch by Chip and Dan Heath. The cover has the iconic light switch–and we’ve learned the hard way that change does not happen at the flip of a switch. For Q&A, we asked, what are the most common change management obstacles you see continuous improvement professionals running into? Change, grief, and progress! 00:00 - Intro 01:35 - What's on the Menu? 02:29 - Book Buzz Switch: How to Change Things When Change is Hard by Chip Heath & Dan Heath 15:26 - Q&A "What are the most common change management obstacles you see continuous improvement professionals running into?" 20:35 - Featured Guest April Thomas 45:53 - Upcoming Events Resources: New! Picture Yourself a Leader as an audiobook! Multiple-award-winning book, Picture Yourself A Leader 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video Ready or not, here we come!   Thanks for Listening! Listen to more podcasts at JITCafe.com. Link to the video version of this podcast: https://youtu.be/wkibL5SHn34 - Apple Podcasts - Podbean - Spotify - RSS Feed: https://feed.podbean.com/JITCafe/feed.xml