In this episode, JoDee and Susan discuss the importance of business etiquette and cultural training with Pamela Eyring, president and owner of The Protocol School of Washington. Topics include: How skills learned from protocol and business etiquette are central to building relationships and advancing your career When lack of protocol leads to confusion, conflict, and missed opportunities The value of protocol in today's fast-paced, informal work culture How formalizing etiquette practices impacts culture, leadership, and external reputation In this episode's listener question, we're asked about the differences and similarities of in-house recruiters and recruiting staffing firms. In the news, we discuss the link between employee well-being and productivity. Full show notes and links are available here: https://getjoypowered.com/show-notes-episode-225-why-business-etiquette-matters/ A transcript of the episode can be found here: https://getjoypowered.com/transcript-episode-225-why-business-etiquette-matters/ To get 0.5 hour of SHRM recertification credit, fill out the evaluation here: https://getjoypowered.com/shrm/ (the SHRM credit code for this episode will expire on July 14, 2026) Become a member to get early and ad-free access to episodes, video versions, and more perks! Learn more at patreon.com/joypowered Connect with us: @JoyPowered on Instagram: https://instagram.com/joypowered @JoyPowered on Facebook: https://facebook.com/joypowered @JoyPowered on LinkedIn: https://linkedin.com/company/joypowered Sign up for our email newsletter: https://getjoypowered.com/newsletter/