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In this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin shares candid insights on what it takes to run a profitable repair business, emphasizing the importance of charging for diagnostic work and paying technicians fairly for their time and expertise. The conversation delves into the challenges of managing people and processes, fostering a strong company culture, and establishing sustainable business systems for long-term success.

00:00 "Podcast Clash with Kevin"

08:32 Charging for Diagnostic Time

15:43 "Reflecting on Past Mistakes"

19:45 Brake Troubles and Customer Dilemma

26:57 Brandon Sloan: Expert in Shop Economics

28:00 "Mechanic's Guide to Business Success"

36:05 "Value and Pay for Wiper Service"

41:59 DVI and Customer Follow-Through Issues

49:01 Tech Reluctance Delays Customer Service

50:38 Streamlined Repair Order Process

58:53 Reconsidering Technician and Advisor Pay

01:02:57 Toxic Work Environment Reflection

01:10:55 Road Force Balancing Importance

01:15:55 Why I Question Automotive Needs

01:18:22 Complimentary Diagnostics to Reduce Costs

01:25:24 High Labor Rates Impact Efficiency

01:28:42 Faulty Brake Promo Issues

01:35:44 September Event Invitation Reminder

01:38:53 Networking Opportunity for Experienced Professionals

01:47:52 Finding Work-Life Balance

01:52:06 Retail Industry's Youth Crisis

01:55:25 "Building Respectful Connections"

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