Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem

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The Jaded Mechanic Podcast

Jeff Compton

118 episodes

1 day ago

My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.

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Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem

The Jaded Mechanic Podcast

1 hour 27 minutes

2 months ago

Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem

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In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.

00:00 NADA Conference Insights

07:50 "Lack of Technician-Focused Tech Solutions"

12:24 "Technician Shortage and Dealership Challenges"

20:48 Comeback Strategy in Auto Shops

23:14 Work Order Communication Challenges

27:16 Raising Accountability Standards

36:13 Unicorn Productivity: Unrealistic Shop Standards

38:21 "Maximizing Team Potential Gradually"

44:31 "Ownership in Decision-Making"

52:49 Technicians' Pay Vs. Job Satisfaction

54:52 Parts Counter Frustration

01:01:30 Persistent Communication on Equipment Damage

01:06:39 High Demand for Skilled Workers

01:11:17 Seeking Validation: A Men's Issue

01:20:41 "Beyond Pay: Valuing Technicians"

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