Auto Repair MUST Modernize! | A Conversation with Tekmetric

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The Jaded Mechanic Podcast

Jeff Compton

133 episodes

19 hours ago

My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.

All content for The Jaded Mechanic Podcast is the property of Jeff Compton and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Auto Repair MUST Modernize! | A Conversation with Tekmetric

The Jaded Mechanic Podcast

1 hour 17 minutes

2 weeks ago

Auto Repair MUST Modernize! | A Conversation with Tekmetric

Like the show? Show your support by using our sponsors.
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In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections).

Timestamps:
00:00 "Community and Growth in Industry"

06:40 Shop Efficiency and Cost Challenges

14:53 Building Trust Over Efficiency

20:29 Adapting to New Shop Systems

21:59 Cloud Transition and Data Security

31:02 Proactive Customer Care Benefits

36:46 Enhancing Customer Journey Communication

38:03 Overbooking Risks in Auto Shops

46:59 Defining "Fair" in Business Pricing

51:42 "Decisions Driving Customer Experience"

53:59 "Powerful Customer-Focused Tech Support"

01:01:47 Truthful Advocacy Without Tough Spots

01:08:03 Seamless Business Transition Process

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