In this episode of One Vision, we welcome Sean Scott, SVP Partnership & Personalization at U.S. Bank, to discuss the evolution of digital banking, and the intersection of innovation and execution. The conversation dives into Sean's journey in leading digital transformation initiatives at the bank and being customer obsessed. Sean shares his insights on the importance of blending technology and human elements, and the role of AI. We also explore the dynamics of FinTech partnerships and their potential to multiply value for customers. Tune in to learn how to be the true champion of the customer in the digital era.
#AI #Fintech #FinancialServices #DigitalTransformation #CustomerExperience #Leadership
00:00 Introduction and Guest Welcome
01:35 Sean's Background and Role at US Bank
03:40 Key Lessons and A-Ha Moments in Digital Banking
09:32 Empathy and Customer-Centric Approach
16:18 Partnerships Between Banks and FinTechs
20:54 Future Technologies and Their Impact
📍Hot Take: Who will be the Doordash of financial services?
Find Sean Scott on LinkedIn: https://www.linkedin.com/in/seanoscott/
Find Theodora Lau on LinkedIn: https://www.linkedin.com/in/theodoralau/
🔗My latest book: Banking on (Artificial) Intelligence: https://www.bankingonaibook.com/
🔗About Unconventional Ventures and the One Vision Podcast: https://www.unconventionalventures.com/