Stefani Okamoto is an authentic leader with over 20 years of experience synthesizing complex ideas and making a lasting impact. She is a strategic thinker with a track record of elevating the customer and learner experience. As the Director of Manager Excellence at ServiceNow, Stefani’s mission is to provide role clarity and enhance manager skills and competencies, while ensuring every manager places genuine care for each team member at the heart of their leadership. She is dedicated to shaping the future of management at ServiceNow, ensuring managers are well-equipped to lead effectively and employees thrive under their guidance in an environment where they can do their best work. Management Excellence is her passion; being an exceptional manager is her purpose.