In this episode, Jag talks about the importance of customer service experience and how doing it the right way retains existing clients, earns their loyalty and turns them into a sales force, leading to more new clients. Jag also speaks about his personal experience with various companies and examples of how it can be improved. This podcast is aimed to help the self-employed and the employed. Incorporating this way of thinking can not only impact and help business growth, but also personal growth.